Analytics Dashboard
1,254
Total Conversations
86%
Resolution Rate
2.4s
Avg Response Time
4.9/5
User Satisfaction
Conversation Trends
Chatbot Usage Distribution
Resolution Rate by Category
User Satisfaction Over Time
Top Performing FAQs
| Question | Category | Usage Count | Resolution Rate | User Rating |
|---|---|---|---|---|
| How do I reset my password? | Account | 243 | 92% | 4.8 |
| What payment methods do you accept? | Billing | 187 | 95% | 4.7 |
| How long does shipping take? | Shipping | 156 | 89% | 4.5 |
| How to track my order? | Orders | 132 | 91% | 4.6 |
| What is your return policy? | Returns | 121 | 87% | 4.4 |